Delete your account

Request deletion of your CoinTrail account and data.

How to request deletion

  1. Email us from the address or phone number linked to your account at .
  2. Use the subject line "Delete my CoinTrail account".
  3. We'll verify your request and confirm once it's complete.

Email deletion request

What gets deleted

What we may retain

We may keep limited records where required for legal, fraud-prevention or accounting reasons. Deleting your account permanently forfeits any unredeemed coins and cannot be undone.

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